At Loot Casino, we understand that trust is built on how carefully personal and financial information is handled. This page sets out our approach to data protection and explains what happens to your details when you register, verify your account, and play with us. We collect only what is needed to run your account properly, meet our compliance obligations, and process your transactions. Where our practices are still developing or a specific point isn't confirmed below, we describe our general approach rather than making promises we can't stand behind.
The Information We Collect
When you open an account with Loot Casino, we ask for the personal details needed to create and manage your profile. This is the starting point of our registration process, which involves creating a new account, completing KYC verification if requested, making a qualifying deposit of at least £10, and placing eligible wagers to unlock any welcome offer you've chosen.
As part of KYC verification, we may request the following documents:
- Proof of identity
- Proof of address
These documents help us confirm that the person opening the account is who they say they are, which is a standard part of operating a regulated gambling product. We also collect financial information connected to deposits and withdrawals, since this data is necessary to process transactions on your account. If you contact us for support or raise a query about your account, information shared during that conversation may also be recorded so we can respond properly.
How We Use Your Data
The information we hold is used for a defined set of purposes tied to running your account and keeping the platform functioning correctly. This includes:
- Setting up and managing your player account
- Verifying your identity and address through KYC checks
- Processing deposits and withdrawals
- Monitoring activity to help identify and prevent fraud
- Meeting legal and regulatory obligations connected to our operations
Your qualifying deposit and wagering activity, for example, are tracked so that welcome offers such as the 50 Free Spins on Big Bass Splash are applied correctly and any related wagering conditions are recorded accurately. Where bonus cash forms part of an offer, wagering requirements attached to that bonus are also monitored against your account activity.
We do not currently confirm a specific marketing opt-out mechanism in our documented terms, so if you receive communications from us and want to manage your preferences, the most reliable way to do this is by reaching out directly and asking us to update your account settings.
Data Sharing & Third Parties
Running an online casino involves working with a number of partners, and some player data is necessarily shared with them to keep the service running. This can include game studios behind titles such as Big Bass Splash and Book of Dead, since gameplay data passes through their systems when you spin or place a wager. Payment providers involved in handling your deposits and withdrawals also receive the financial details needed to complete those transactions.
Where we are required to report information to a regulatory body as part of our licensing obligations, relevant data may be shared for that purpose too. We haven't confirmed a blanket policy of never sharing data beyond these operational categories, so rather than making a broad promise, we want to be clear that sharing is limited to what is functionally necessary to deliver the casino service, verify your identity, process payments, and meet compliance requirements linked to our license.
Data Security & Retention
We take reasonable steps to protect the personal and financial information stored on our systems. Specific technical measures such as encryption protocols or server configurations are not detailed in our current published terms, so rather than listing security features we haven't confirmed, we can say that safeguarding player data is treated as a standard part of how we operate.
On retention, we don't have a specific confirmed timeframe to publish here. In general, information such as verification documents and transaction records is kept for as long as it's needed to satisfy the purpose it was collected for, including any ongoing legal, regulatory or account management obligations. Once that need has passed, the expectation is that data is not retained indefinitely, though we are not in a position to state an exact retention period until this is formally confirmed in our compliance documentation.
Your Privacy Rights & Contact Info
As a player, you should be able to ask what information we hold about you and request that inaccurate details be corrected. Because our license and regulatory jurisdiction aren't specified in our current documentation, we describe these rights in general terms rather than tying them to a particular legal framework. If you'd like to raise a request about your data, whether that's asking what we hold, correcting a detail, or asking about deletion, the best step is to get in touch directly through our support channel.
Our support team is also the right place to go if you have any broader questions about Loot Casino data protection or how your information is handled. If you're based outside the UK, note that Loot Casino data protection standards for your country may involve additional local considerations, so do mention your location when you contact us. You can also review and adjust your communication preferences by managing your account settings once logged in.
Contact Support if you have any questions about this policy or want to exercise your data privacy rights with Loot Casino.